Position Information

Job Title: Casino Cage Manager
Department: Finance
Area: Casino – Cage & Cash Operations
Reports to: Casino Manager / Director of Finance
Direct Reports: Cage Supervisors, Cashiers, Count Room Team Members

Job Objective

The Casino Cage Manager is responsible for overseeing and managing all cash handling operations within the casino cage. The role ensures the accuracy, security, efficiency, and regulatory compliance of cashiering, vault, and count room functions, in strict alignment with internal control procedures, anti-money laundering regulations, and gaming laws.

Key Responsibilities

Cage & Cash Operations

Oversee daily casino cage operations, including cashier windows, vault activities, and count room processes.
Ensure accurate handling, reconciliation, and safeguarding of cash, chips, tokens, markers, and other monetary instruments.
Monitor and approve large transactions, high-value exchanges, credit issuance, and redemption activities.
Ensure proper documentation and traceability of all cage transactions.

Compliance & Controls

Ensure full compliance with internal controls, gaming regulations, and anti-money laundering (AML) requirements.
Minimize variances by enforcing strict adherence to cage procedures and control standards.
Support internal, external, and regulatory audits by providing complete documentation and operational transparency.

Leadership & Supervision

Supervise, schedule, train, and evaluate cage staff, promoting accountability and operational excellence.
Foster a culture of integrity, accuracy, confidentiality, and compliance.
Address guest and operational issues related to cage operations promptly and professionally.

Reporting & Coordination

Prepare and review operational and financial reports for senior management and regulatory authorities.
Coordinate closely with Security, Surveillance, Audit, and other relevant departments to ensure risk mitigation and control integrity.

Qualifications

Education

Bachelor’s degree in Finance, Business Administration, or a related field (preferred).

Experience

Minimum of 3 to 5 years of experience in casino cage operations, with at least 2 years in a supervisory or managerial role.

Languages

Spanish and English required.
Portuguese is desirable.

Required Skills & Competencies

Strong knowledge of casino cage operations and cash handling procedures.
Proven leadership and staff management capabilities.
High level of integrity, accuracy, and attention to detail.
Solid understanding of financial compliance and AML regulations.
Proficiency with cage management systems and accounting software.
Strong analytical, reconciliation, and reporting skills.
Excellent organizational, problem-solving, and decision-making abilities.
Ability to work effectively under pressure and meet strict deadlines.

Operational Expectations

Maintain regular attendance in accordance with company standards.
Availability to work variable shifts, including nights, weekends, and holidays, as required by a 24/7 casino operation.
Comply fully with Cipriani Punta del Este policies and procedures to ensure a safe and effective operating environment.
Remain alert, professional, and composed during high-volume operational periods.
Perform additional duties or projects as assigned.

Physical Requirements

Ability to sit, stand, or walk for extended periods as required by operational needs.
Manual dexterity for handling cash, chips, and operating equipment.
Visual and auditory acuity to monitor transactions and communicate effectively.
Ability to lift and carry bags or containers of currency, in accordance with safety guidelines.

Beneficios