IT Service Desk Administrator

At Wertuly, we provide support to Broker XM clients and are currently looking for a Junior IT Service Desk Administrator to join our team.

The Role

We are seeking an energetic and passionate IT professional to provide high-quality technical support across the organization. You will be responsible for managing and resolving IT-related issues efficiently, while being part of a dynamic and challenging environment with growth opportunities.

Key Responsibilities

• Install, replace and configure computer hardware, operating systems and applications

• Troubleshoot hardware and software issues and perform necessary repairs or adjustments

• Install and support Windows and MacOS systems

• Work with Microsoft, GSuite and cloud technologies

• Assist with Windows OS and Azure Portal administration

• Monitor and manage IT tickets through the internal ticketing system

• Meet SLAs, KPIs and team targets

• Provide guidance, support and training to internal staff

• Liaise with external vendors to resolve technical issues

Requirements

• BSc/MSc in Information Technology or a related field

• Previous experience in a similar role is a plus

• Strong problem-solving and troubleshooting skills

• Proactive, organized and able to work independently

• Ability to multitask and prioritize effectively

• Strong communication and user support skills

• Knowledge of Windows troubleshooting (MacOS is a plus)

• Advanced English level

Work Modality

• Monday to Friday, 9:00 to 18:00

• Hybrid

Benefits

• Attractive remuneration package

• Transportation allowance

• Intellectually stimulating work environment

• Continuous personal development and international training opportunities

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.