English speaking Customer Support Representative for varied openings

Altisource, a leading provider in end-to-end services and technologies to the mortgage and real estate industries, is seeking an energetic, creative, and motivated Client Relationship Manager to onboard, build and maintain the existing client relationships as well has a high level of interaction with Operations in understanding pipeline management. This is crucial to the success of our business unit.

Job Description

Create existing client expansion roadmaps, client product/service gap lists, and pair with sales operations to leverage existing client data to present relationship management plans and roadmaps to senior executives within Altisource

Onboard customers in a cohesive manner in order to ensure success, maintain ongoing Communication with your Clients and promote growing their business with Trelix

Serve as an escalation point on technical and service-based concerns raised with clients and quickly/efficiently address and resolve escalated issues utilizing tracking tools

Manage vendors, assigned within their regions, ongoing open order count to ensure proper allocation of work to align with the vendors’ capacity to complete within SLAs and quality expectations from both a transactional level and trend analysis level.

Create weekly reporting template on performance metrics, including trend analysis and root cause analysis of performance issues

Additional duties as indicated

Qualifications

Previous experience managing clients as an inside Account Manager with a mortgage lender or managing an Operations (Processing, Underwriting or Closing) environment is strongly preferred

Working knowledge of mortgage originations operations (lending, underwriting, servicing, pipeline management etc.) including encompass and/or other LOS

The ability to communicate effectively and work through challenges in tight timelines